Request an account transfer
If you've changed email addresses (a new domain, a personal-to-work switch, or merging two accounts), the Portant team can move your account so your workflows, settings, and history come with you.
Note: Account transfers are available on Pro, Teams, and Enterprise plans.
How to request a transfer
Get in touch with us using either of the options below and let us know which email address you'd like the account moved to:
- Email: contact@portant.co
- Support chat: open the chat from app.portant.co
After the transfer
Once we've moved the account, there are a few things to check on your end so everything keeps running.
1. Workflow access
Your existing workflows were created under the old account, so when you sign in with the new email, make sure you still have access to:
- The templates the workflows use.
- The sources the workflows pull from.
- The output folders the workflows save to.
Output folders were also created by the old account, so we recommend going to the Outputs tab and changing each output folder over to the new email.
2. Remove the old Google permissions
Portant may still try to use the previous account's Google permissions, which can cause errors when automations run. To prevent that, remove Portant's access from the old Google account.
Open the Google Permissions page.
Search for Portant.
Choose Delete all connections that you have with Portant.
Click Confirm.
3. Reconfigure email aliases
Email aliases set up under the old account don't carry over, so set them up again on the new account to avoid emails failing to send. See Send from aliases for the steps.